> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cadanapay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# RFI & Compliance

> Understanding and responding to requests for information during payment processing

An RFI (Request for Information) is a compliance check that requires additional documentation to validate a payout before it can proceed. RFIs are triggered automatically based on regulatory requirements and risk signals during payment processing.

***

## What Triggers an RFI?

Several factors can trigger a compliance review on a payout:

* **Country regulations** — Destination countries may require additional documentation for certain payment types
* **Transaction amount** — Payments exceeding corridor-specific thresholds
* **Transaction purpose** — Certain payment purposes require supporting documentation
* **Flow type** — B2B payments may have different requirements than individual payouts

***

## RFI Workflow

| Phase                    | Description                                                                                               |
| :----------------------- | :-------------------------------------------------------------------------------------------------------- |
| **Compliance triggered** | Risk factors detected during payment processing — the payout is placed on hold                            |
| **Documents requested**  | Cadana requests supporting documentation (invoice, contract, proof of funds, etc.)                        |
| **Document review**      | Cadana's compliance team reviews the submitted documents                                                  |
| **Outcome**              | Payment is either **approved** and proceeds to delivery, or **rejected** if documentation is insufficient |

***

## Responding to an RFI

When a payout is held, Cadana's compliance team will reach out with the specific documents needed. Once you provide them, the team reviews and either approves or rejects the payout.

<Note>
  For questions about a compliance hold, contact [support@cadanapay.com](mailto:support@cadanapay.com).
</Note>

***

## Next Steps

<CardGroup cols={2}>
  <Card title="Testing" icon="flask-vial" href="/reference/sandbox">
    Simulate payment scenarios in sandbox
  </Card>

  <Card title="Webhooks" icon="bell" href="/reference/webhooks">
    Configure webhook endpoints
  </Card>
</CardGroup>